FAQ

All shipping, customs clearance, and final delivery are handled by our trusted fulfillment partner Imports by Skyjen, who specializes in international imports and logistics.

Most products are sourced and shipped from China. Delivery times may vary depending on product type, supplier availability, and customs processes.

Delivery timelines typically range between 7 to 30 business days, depending on:

• Product availability

• Shipping method

• Customs clearance

Estimated delivery times are provided at checkout.

Once your order is shipped, you’ll receive tracking details via email or your Shiply Global account dashboard.

Payments are securely processed by our fulfillment partner. Accepted methods may include:

• Mobile money

• Bank transfer

• Other available payment options shown at checkout

Shiply Global does not directly store or process payment information.

Prices may include or exclude shipping and customs fees depending on the product. Any additional costs will be clearly communicated before you complete your order.

Order changes or cancellations are only possible before the order is processed for shipment. Once shipping has begun, changes may not be possible.

Returns and refunds are handled by Imports by Skyjen and are subject to:

• Product condition

• Supplier policies

• Shipping status

Please contact support promptly if you receive a damaged or incorrect item.

International shipping can sometimes experience delays due to customs or logistics issues. If your order is delayed beyond the estimated timeframe, contact our support team and we’ll assist you.

We work with vetted suppliers, but product specifications come directly from manufacturers. We encourage customers to review product descriptions carefully before ordering.

Yes. For bulk or business orders, please contact us directly for custom pricing and shipping arrangements.

Yes, many customers purchase products for resale. However, resellers are responsible for compliance with local regulations and taxes.

Yes. You’ll receive email or SMS updates at key stages of your order.