Shiply Global (“we”, “us”, “our”) is committed to protecting your privacy and ensuring the lawful, fair, and transparent processing of personal data. This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you access or use our platform.

1. Scope of This Policy

This Policy applies to:

• Users of the Shiply Global website and digital platforms

• Customers placing orders through Shiply Global

• Communications with customer support

• Marketing and promotional interactions

By using Shiply Global, you consent to the practices described in this Policy.

2. Legal Framework

This Privacy Policy is governed by:

• Kenya Data Protection Act, 2019

• Applicable regulations issued by the Office of the Data Protection Commissioner (ODPC)

• Relevant African and international data protection standards

3. Personal Data We Collect

3.1 Information You Provide Directly

• Full name

• Phone number

• Email address

• Billing and delivery address

• Account login credentials

• Communications with customer support

3.2 Transaction & Order Data

• Order details and history

• Payment status and references (excluding full payment credentials)

• Delivery and fulfillment information

3.3 Technical & Usage Data

• IP address

• Device type and operating system

• Browser type

• Pages visited and interaction data

• Cookies and tracking technologies

4. Purpose of Data Processing

We collect and process personal data for the following purposes:

• Account creation and management

• Order processing and fulfillment coordination

• Customer support and communications

• Payment facilitation through third parties

• Fraud prevention and platform security

• Marketing and promotional messaging (with consent)

• Compliance with legal and regulatory obligations

• Platform analytics and service improvement

5. Lawful Basis for Processing

Under the Kenya Data Protection Act, we process personal data based on:

• Consent – where you have given explicit permission

• Contractual necessity – to fulfill orders and services

• Legal obligation – compliance with laws and regulations

• Legitimate interests – improving platform operations and security

6. Sharing & Disclosure of Personal Data

We may share personal data with:

• Fulfillment and logistics partners, including Imports by Skyjen

• Payment processors and financial service providers

• Technology service providers (hosting, analytics, email services)

• Government or regulatory authorities when legally required

Shiply Global does not sell or rent personal data to third parties.

7. Cross-Border Data Transfers

Because Shiply Global operates internationally, your personal data may be transferred outside Kenya, including to countries where suppliers or fulfillment partners operate.

We ensure such transfers are safeguarded through:

• Data processing agreements

• Reasonable security measures

• Compliance with applicable data protection laws

8. Data Retention

We retain personal data only for as long as necessary to:

• Complete transactions

• Resolve disputes

• Comply with legal, tax, and accounting obligations

When no longer required, data is securely deleted or anonymized.

9. Data Security Measures

We implement appropriate technical and organizational safeguards, including:

• Secure servers and encrypted connections

• Restricted access to personal data

• Regular system monitoring

However, no system is completely secure, and users share information at their own risk.

10. Your Rights Under Kenyan Law

You have the right to:

• Be informed about how your data is used

• Access your personal data

• Request correction of inaccurate data

• Object to data processing

• Request deletion (subject to legal requirements)

• Withdraw consent at any time

Requests can be submitted via:
📧 privacy@shiplyglobal.com

11. Marketing Communications

You may receive marketing messages only if you have opted in.
You may opt out at any time by:

• Clicking “unsubscribe” in emails

• Contacting customer support

12. Cookies & Tracking Technologies

Shiply Global uses cookies to:

• Enable essential website functions

• Analyze user behavior

• Improve user experience

You may control cookies through browser settings. More details are provided in our Cookie Policy.

13. Children’s Privacy

Shiply Global does not knowingly collect personal data from individuals under the age of 18. If such data is discovered, it will be deleted promptly.

14. Third-Party Links

Our platform may contain links to third-party websites. Shiply Global is not responsible for the privacy practices of external sites.

15. Data Breach Notification

In the event of a personal data breach that poses a risk to users’ rights, we will:

• Take immediate corrective action

• Notify affected users where required

• Inform relevant authorities in accordance with the law

16. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on our platform, and continued use constitutes acceptance.

17. Contact Information

For privacy-related inquiries or requests:

📧 privacy@shiplyglobal.com